Physioveda Medical Center (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website physioveda.ae, use our services, or interact with us in any way.
1. Information We Collect
We may collect and process the following types of personal data:
a. Personal Identification Information
- Full name
- Contact number
- Email address
- Emirates ID or passport number (if applicable)
- Health-related information when booking or enquiring about medical services
b. Usage and Technical Data
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Schedule appointments or respond to enquiries
- Provide you with requested healthcare services
- Improve our website and services
- Send service-related updates and communications
- Comply with legal and regulatory obligations in the UAE
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data only with:
- Licensed medical professionals within our center
- Regulatory bodies (if legally required)
- Service providers involved in operating our website or communications
- Insurance providers (when applicable and with your consent)
All third parties are contractually obligated to keep your information secure and confidential.
4. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Health records are stored according to UAE healthcare regulations.
5. Your Rights
Under UAE data protection principles, you may have the right to:
- Request access to your personal data
- Correct inaccurate or incomplete data
- Withdraw consent for future processing
- Request deletion, subject to regulatory retention requirements
To exercise any of these rights, please contact us at [email protected].
6. Security
We implement appropriate technical and organizational measures to protect your personal data, including secure servers, encrypted communications, and restricted access.
7. Cookies
Our website may use cookies to enhance your experience. You can set your browser to refuse cookies, but some parts of the website may not function properly.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Physioveda Medical Center
📧 [email protected]
📞 +971 56 546 1900